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Program Manager

Los Angeles, California
Freelance | Job ID #71267 | $65 - $76 hourly | Posted a month ago

Our client, a video game company, is seeking a Program Manager II to join the team.


The Program Manager for Knowledge Management is responsible for the quality and effectiveness of knowledge management practices and tooling. You will define and communicate knowledge authoring standards in collaboration with our teams, ensuring content is written for ease of knowledge application across a global audience. You will work with Technical Writers, Instructional Designers, technical subject matter experts, and knowledge consumers enabling our knowledge management strategy.


  • Lead a team that will define and communicate knowledge authoring standards including templatization, knowledge organization, variation of media, and use of knowledge management and learning transfer principles
  • Define and improve knowledge management practices to support the developers within the studio
  • Maintain currency of knowledge management industry trends and technology, providing consultancy and facilitating workshops to improve knowledge management practices.
  • Monitor the performance of knowledge tooling, the effectiveness of knowledge standards, and user sentiment of knowledge management programs to define the knowledge management roadmap and opportunity spaces
  • Provide oversight of a technical onboarding program called Tech University in which we provide training in the technical ecosystem of the studio

Required Qualifications:

  • 3-5 years of experience in technical writing, knowledge management, or organizational learning
  • Excellent teamwork, team leadership, communication, and stakeholder management
  • Familiarity with project tracking software (e.g. Google Sheets, Trello, or Jira)
  • Experience driving documentation efforts for a large organization

Desired Qualifications:

  • Experience working with business process modeling and notation
  • Experience designing knowledge flows including decision tree modeling and user knowledge journeys
  • Certified Knowledge Manager (CKM)
  • Experience working with the Notion platform

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.

Pay: $65 - $76 hourly



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