QA Reviewer

Jacksonville, Florida | Freelance | Job ID #48401 |
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Onward Search is hiring for a QA Reviewer in Jacksonville, FL! This is a one year contract. Benefits are available during the contract period. We are looking for candidates with the following skills and competencies to fill the role. 


  • Collaborate with the Operation’s management team to benchmark existing processes to establish a baseline for measuring success.
  • Report quality assurance findings/results on a monthly and quarterly basis.
  • Coordinate and facilitate Quality Assurance Manager’s Review meeting to report quarterly trends and determine/gain buy-in on process changes aimed to reduce rework.
  • Identify training opportunities based upon trends and coordinate with manager and training team to deliver refresher classes for those data elements that were frequently missed/failed by a high majority of the employees which the process audit revealed.
  • Responsible for conducting QA audits for the Operations Business Units which have downstream financial impacts.
  • Reporting, analyzing, and making suggestions for processes and procedures to improve Operations efficiency, timeliness, and accuracy.
  • Provide reporting statistics to managers based on audits performed to allow mangers to effectively performance manage their employees.
  • Create best practices, process maps, establish standards for scoring and consult with management and supporting business units.


  • At least 3 years of Operations or Quality Assurance experience in a corporate environment.
  • Advanced communication skills (both oral and written); exceptional ability to communicate findings and develop action plans supporting the resolution.
  • Advanced interpersonal, time management, documentation, organizational, and facilitation skills.
  • Must be able to work independently.
  • Analytical and problem-solving skills required to interpret a wide range of information and use those findings to make proposals and recommendations for improvement.
  • Required to be proficient in Microsoft Suite: Excel, Word, and Outlook.
  • Bachelor’s degree preferred or equivalent work experience.
  • Demonstrates outstanding leadership skills that facilitate teamwork, mentorship, and accomplishment of team goals.
  • Solid experience in meeting with internal and external auditors.
  • Must be able to present information in a group setting.
  • Recommended (but not required) proficiency in the following systems:
  • SalesForce
  • OnBase
  • SCS
  • CMS

Does this sound like you? Apply today! 




  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V