Onward Search has an exciting opportunity with one of our clients in the FinTech industry!
Position: Customer Experience Operations Manager
As the Customer Experience Operations Manager, you will play a pivotal role in enhancing our customer service operations and driving continuous improvement. You will be responsible for developing and implementing strategies to optimize customer satisfaction while collaborating with cross-functional teams. Your primary focus will be on achieving objectives and key results (OKRs) and maintaining efficiency through the establishment of standard operating procedures (SOPs). This position offers an opportunity to work in a dynamic, high-growth environment at the forefront of innovation in the Tech, Crypto, Finance, or Fintech industry.
Required Skills and Qualifications:
If you have the skills and passion to drive innovation and elevate customer experiences within a dynamic and high-growth environment, we encourage you to apply for this exciting opportunity.
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