Pardot Administrator

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National Pardot Administrator

The National Pardot Administrator will assist in managing the Salesforce Pardot and Engage platforms for our client. Reporting to the Marketing & Sales Enablement Leader, the National Pardot Administrator will monitor system usage, ensuring opportunities for improvement are identified and escalated for resolution, field user adoption including onboarding, training and ongoing support, and assist with reporting and license management.

Attributes/Skills:

B2B Analytics Experience	Preferred
HTML	Required
Salesforce Advanced User	Required
Pardot Certifications	Level 1 required but Level 2 preferred
Smartsheet	Preferred

Specific Job Duties:

Tool	Project	Description
Engage	Monitor Engage Admin chatter, support discussion	Provide news and updates to all Engage Admins through Chatter.
Engage	National Producer Engage Activity Report	Manage SF reports to provide Engage usage summary, communicate to key stakeholders
Engage	Problem solve sync errors	Sync errors can originate from either platform and require investigation in both systems.
Pardot	Engage Onboarding Requests	Support regions inquiring about using Engage.
Pardot	Pardot Tag Management- National Oversight	Consolidate tags, delete tags created by mistake, coach on needed tags
Pardot	Support Pardot questions for regions not using Pardot	Support and investigate Salesforce inquiries from Canada, SE, Bouchard, Trion and Corporate
Pardot	Pardot Onboarding Requests	Support agencies and regions inquiring about using Pardot
Pardot	User Management	Manage and support permission settings for 1,600 Users
Pardot	Contact Allocations	manage regional allocations lists and automation rule
Pardot	Pardot Reporting- Dashboards (set up & coordination with SF Team)	Likely coming up in Q1
Pardot	Salesforce Pardot Service Notifications / Upcoming Pardot Releases	Pardot is consistently rolling out new tools and phasing out old ones.
Pardot	Support Internal Communications	Answer and investigate employee list questions for all regions
Pardot	Pardot Q&A	General questions and support users of Pardot.
Pardot	Social Connector Oauth token reminders	Facebook and LinkedIn require each connected account re-verify passwords quarterly
Pardot	Support questions for new builds	Support team inquiries and provide coaching on projects
Smartsheet	Engage license administration	Manage license requests in Smartsheet, create users in Pardot and inform Katerina to grant Engage licenses
Smartsheet	Engage license reassignments	Coordinate with regional Engage Admins and make the request to SF team to revoke license

Employer Details:

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
Onward Search is a drug-free workplace.

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