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Research Content Specialist

Stamford, CT | Freelance | Job ID #47192 |
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Our client, a Technology Consulting firm, is looking for a Research Content Specialist for their growing office in Stamford, CT. The role’s primary responsibilities will be to support the team in North America.

Some of the primary responsibilities will include email box monitoring, Service Request Creation, Routing of Requests, and Crediting Analyst. The Research Content Specialist will manage a shared email box and enter information into a database that tracks interactions between our client and their partners. The individual will analyze the data to check on the timeframe for interactions to be followed up on and results as well as additional interaction analysis. Some responsibilities will also require the individual to route e-mails and tickets.


Skills and Requirements:

  • Processes, tracks and schedules client (internal & external), prospect or vendor requests for analysts' time to ensure appropriate analyst(s) is/are aligned with the requested engagement, while managing timely communication to all parties.
  • Accountable for content knowledge expertise in assigned technology area(s).
  • Collaborate with internal business partners such as Sales and Research analyst community to better understand client/prospect/vendor needs.
  • Adhere to internal processes to ensure a positive experience for the client/prospect/vendor and increased operational efficiencies.
  • Remain abreast of updates to assigned core topics, published research and analyst agendas to enhance the ability to service Inquires, Proof of Concepts (POC) and Vendor Briefing (VB) requests.
  • Responsible for verifying that the client/prospect/vendor requests meet the minimum criteria for service and support in adherence to standard company policies.
  • Maintain a documented audit trail of all analyst engagements to ensure proper usage reporting and analyst utilization.
  • Provide the Research Team Manager and/or the analyst with detailed insight in advance of the client/prospect/vendor engagement to ensure they are prepared and set up for success.•Build and maintain strong relationships with analysts, Sales, Client Partner Group and Vendor/Analyst Relations community to increase effectiveness in the role.
  • Utilizes Senior RCS and RES Managers as a point of escalation for problematic requests or unknown topical coverage areas.

Does this sound like you? Apply today!

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Disclaimer:

  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V