Senior (Chatbot) Conversation Designer

Northbrook, Illinois | Freelance | Job ID #64419 |
Posted Earlier this month

Are you experienced designing flows and navigations of Chatbots? Are you well versed in Axure, Botmock, Figma, or Sketch designing for bots? Do you enjoy brainstorming for optimizing the chatbot and know best practices? This may just be the REMOTE opportunity for you...

This role is unique in its emphasis on conversation design (including chat, voice, and virtual assistant) and creating consistent, innovative experiences across channels.

This individual would collaborate daily with a cross-functional team made up of business & technology partners, data scientists, and other UXers. Zoom and teams are often used as channels of communication.

We are looking for:

  • Proven experience building user-centric conversation experiences (Chat, voice, or SMS) in an agile environment
  • Proficient in linguistics, intent and holistic tuning, intent development, and information architecture
  • Proficient in Axure, Botmock, or other design and prototyping tools"

Key Responsibilities:

  • Create conversational flows and tune for machine-human conversations
  • Model how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualize possibilities
  • Communicate clear, focused user experience concepts for products during all stages of the design process using deliverables such as wireframes, flow diagrams, storyboards, and prototypes using industry software like Axure, Botmock, Figma, Sketch, and Invision
  • Collaborate within product teams – assess and prioritize opportunities, constraints, and features advocating for the end-user while balancing the negotiation of priorities and business goals
  • Facilitate feedback loops through frequent and appropriate user research, testing, and metrics analysis
  • Continuously grow your depth of knowledge and apply it to evolve or craft new product opportunities, including information architecture, research opportunities, and platform capabilities.
  • Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide creative and thoughtful solutions
  • Measure your design solutions with metrics that matter; ensure qualitative and quantitative data is captured and used appropriately to inform decisions

Preferred Qualifications:

  • 5+ years as a UX conversation designer, UX designer, UX writer, or content strategist in highly collaborative environments
  • Experience in building user-centric conversation experiences (Chat, voice, or SMS) in an agile environment
  • Proficiency in linguistics, intent and holistic tuning, intent development, design methods, interaction design, information architecture, user research, prototyping, and/or content design
  • Extremely passionate and knowledgeable about conversation design, interaction design, and information architecture as disciplines
  • Understands the constraints of technology platforms: Natural Language Processing, Responsive Web, and Internet of Things (IoT)
  • Proficient in Axure, Botmock, or other design and prototyping tools
  • Excellent communication, organization, and time management skills
  • Experience facilitating a wide breadth of human-centered design methodologies
  • Trained in linguistics, English, information sciences, psychology, human factors, or human-computer interaction
  • Bachelor’s degree or higher in the following is a plus: Design, Human-Computer Interaction (HCI), Interaction Design, Information Sciences, Psychology, Human Factors, and/or Computer Science
  • Experience designing in insurance, financial, or highly regulated verticals is a plus
  • Knowledge of both iOS and Android platforms is a plus
  • Must be able to share work that conveys depth and breadth of previous design work

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.