Senior CRM Manager

San Francisco, California | Freelance | Job ID #45510 |
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Onward Search has an exciting opportunity for a Senior CRM Marketing Manager with a leading digital travel company!

This is a long term contract role located in San Francisco with the potential to become full-time!

Specific responsibilities will include:

  • Planning, developing, and executing on demand generation strategies to drive user engagement and improve conversion
  • Develop, executing & managing creative and data-driven, cross-channel marketing campaigns (Email, Push etc.)
  • Owning project management and cross-functional campaign development workflow with Analytics, Content, Copy, Design, Coding, and Engineering
  • Conducting regular, extensive experimentation (A/B and MVT) to facilitate rapid learning & application of any insights
  • Conducting in-depth user research & quantitative analytics that will directly impact strategy and the roadmap
  • Owning comprehensive daily, weekly, monthly reporting of all relevant CRM KPIs & building the right dashboards to track and socialize performance
  • Articulating and presenting strategy, progress, results and data analyses / learnings effectively to stakeholders and the wider business
  • Supporting globalization and localization of traveler-facing campaigns


  • Must have 5-7 years of CRM experience in a consumer-facing, fast-paced eCommerce company with a solid track record of successfully managing large-scale B2C email campaigns and cross-functional projects
  • Must have strong Excel skills. Tableau experience a plus!
  • Must have exceptional project management and organization skills, with meticulous attention to detail
  • Must have experience working with Coding and Engineering teams
  • Agile methodology experience is a plus!
  • Work station provided

Thanks for checking out this role, if you are interested in the position, apply now!




  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V