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Posted a month ago

Senior Experience Researcher

Columbus, Ohio
$45 - $55 hourly
Job ID #72908

Onward Search is hiring a Sr. Experience Researcher on a 6-month extendable contract that has the opportunity to go perm with a global financial client

Sr. Experience Researcher identifying user needs, developing insights, and providing recommendations for Operations Product Integrations. Responsible for leading qualitative and quantitative user research initiatives that inform critical decisions for current and future products. Will work closely with cross-product teams to identify research topics that inform business decisions and use best practices in user research to support the entire product design cycle. They will design and execute exploratory field studies with users and subject-matter experts. They will plan, recruit for, and conduct usability analyses in our state-of-the-art usability lab, in the field, or using remote tools. Will collaborate closely with designers, technologists, and product managers and deliver persuasive and compelling findings to executive stakeholders.

Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Senior Experience Researchers demonstrate a higher than usual degree of user empathy and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments.

Senior Experience Researchers scope and craft research strategy, conduct research, and deliver actionable insights on moderately complex research initiatives, are part of multi-disciplinary teams, including Product Designers and Content Designers, committed to designing the future of banking. They are also expected to participate in cross-functional collaboration with Product Managers and Engineers, informing prioritization, planning, and decisions along the way to execution. We expect you to have strengths in the core user research parts of this process, and a desire to continually broaden and improve your skills.


  • Structure and plan moderately complex research initiatives, including generative and formative research
  • Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
  • Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
  • Support cross-functional Design Thinking exercises using research findings as a starting point
  • Work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes
  • Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
  • Incorporate business understanding into framing research and findings and recommendations

Required Qualifications:
  • Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Strong evaluative User Research skills; continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
  • Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each
  • Ability to lead a moderately complex research study from beginning to end independently
  • Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
  • Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
  • Significant experience with UX Research tools for diary studies, remote research, and usability testing
Preferred Qualifications:
  • Foundational understanding of Accessibility Guidelines and Inclusive Design practices
  • Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored
  • Intermediate project planning and management skills

What’s in our benefits packages:  

  • Medical, Dental, and Vision Insurance 
  • Life Insurance 
  • 401k Program 
  • Commuter Benefit 
  • eLearning 
  • Education Reimbursement 
  • Ongoing Training & Development  
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.  

At Onward Search, our job is to find you dream jobs.  

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.  

More than recruiters, we are your advocates, advisors, and employers of record. We pay weekly, make sure your needs are met, and measure our success by yours. Join us. 

DE&I is not just our promise, it’s our passion. 

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.  


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Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
$45 - $55 hourly
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