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Posted 2 months ago

Senior Service Designer

Wilmington, Delaware
$45 - $55 hourly
Job ID #72669

Onward Search is hiring a Senior Service Designer for a global financial institution on an 6-month contract basis with the potential to extend and/or convert


  • W2 ONLY, C2C, and 1099 are not available for this particular role.
  • 3-days on-site weekly is required
  • Full benefits are available through our company for the duration of the contract term, if needed.


The Senior Service Designer will apply human-centered methods to identify and understand human needs, design service strategies, and create solutions that solve complex problems.


  • Design experiences with minimal support and can influence and mentor others.
  • Create and facilitate lean formative and summative research.
  • Collaborate closely with stakeholders, leading Discovery & Framing activities.
  • Spend much time in Discovery, collaborating with the product team to determine what problem we're trying to solve and why.
  • Iteratively develop personas, journeys, wireframes, and prototypes to illustrate and communicate design solutions.
  • Create a shared understanding within and outside of the team.
  • Ensure designs align with business goals and metrics are in place to measure progress.


  • Strong portfolio showcasing service design and research activities.
  • Hand-on experience building early, learning often with examples to share.
  • Bachelor's or Master's degree in social sciences, design, or related field
  • 5+ years of experience in service design
  • Strong understanding of design thinking and human-centered design principles
  • Proficiency in design software such as Figma and Adobe Creative Suite.
  • Experience conducting user research, usability testing, and data analysis

What’s in our benefits packages:  

  • Medical, Dental, and Vision Insurance 
  • Life Insurance 
  • 401k Program 
  • Commuter Benefit 
  • eLearning 
  • Education Reimbursement 
  • Ongoing Training & Development  
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.  

At Onward Search, our job is to find you dream jobs.  

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.  

More than recruiters, we are your advocates, advisors, and employers of record. We pay weekly, make sure your needs are met, and measure our success by yours. Join us. 

DE&I is not just our promise, it’s our passion. 

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.  


Have talented friends or colleagues in your network looking for their next gig? Refer them to us and earn $250!


Know somebody hiring? Refer them to us and earn $500!

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Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
$45 - $55 hourly
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