Senior UX Project/Program Manager

Northbrook, IL | Freelance | Job ID #64194 |
Posted Last Month

Want to work at one of 50 Happiest Companies in America? Interested in joining a collective of creative, innovative, and passionate people who look forward to what they do every day?

The company’s growing User Experience Group is looking for a Design Program Manager who wants to do innovative work in a flexible and fun environment. You’ll be the relationship maker and nurturer between UX and business partners, helping to set and manage expectations for both. And no matter what you’re working on, you’ll enjoy the positive support of your team and the guidance of industry veterans in an environment where you’ll be encouraged to spread your wings.

The company is looking for someone who can organize digital projects from the ground up. Do you possess exceptional communication skills? Are you energized by facilitating diverse teams toward clear priorities, shared goals, and measures of success? Are you wired to think broadly about systems, patterns, and processes to innovate and improve how organizations work? You will work closely with fellow UX team members to nurture partner relationships and requests. We’re looking for you to help scale human-centered design in our organization and enable our design team to function seamlessly. Your leadership will be critical to maturing our UX practice, as you help manage some of our most visible digital products.

Top 3 Qualities
1) Agile project management experience, optimally within a design organization and across multiple agile methodologies
2) Advanced abilities to lead through influence is ambiguous and high change environments
3) Ability to manage relationships with business/technology partners and the design team to define clear working practices, facilitate work prioritization decisions, create healthy and efficient working environments, and enable high-quality design delivery and employee satisfaction

How will this individual interact with other members of the team?
The Design Program Manager will interact daily with designers and their associated business and technology partners. How they interact will be determined by them based on the specific needs of the people and the area they support. Lean, repeatable, traditional agile practices, such as standups, plannings, demos, and retrospectives, should be leveraged. Design practices such as Design Reviews/WIPs should be implemented. This individual will have the authority to drive interactions they determine are needed to: develop relationships, capture information, deliver high-quality artifacts, facilitate alignment and decision making. Writing for purposes of business cases, work recaps, program announcements, and facilitating change management will require strong communication skills

Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans, and passions, all using and developing our talents for good, at work, and in life.


  • Manage relationships with internal business and technology partners
  • Understand partner area business strategies, goals, products, and roadmaps
  • Facilitate new work requests, clearly defining the UX engagement
  • Facilitate new work requests, effectively prioritizing and clearly defining the UX engagement
  • Track and report on delivery performance and resource capacity
  • Collaborate with partners and address design risk mitigation and issue resolution

Talent, Process, and Operational Effectiveness

  • •Care for our humans; improve hiring, onboarding, personal development, and recognition practices
  • •Educate to ensure a clear understanding of design activities; demonstrate UX value
  • •Standardize, measure, and optimize our design processes and tools to drive design quality and efficiency
  • •Assist with UX expense management and reporting as needed

Job Qualifications

  • 6+ years of design, project, operations, and/or account management experience in delivering digital solutions
  • Consumer-centric predisposition and demonstrated relationship building experience
  • Polished communication and presentation skills; effectively navigate crucial conversations
  • Ability to understand data, analyze results and draw insights
  • Demonstrated collaborative, experimental, and holistic approach to problem-solving
  • Ability to work independently and apply strategically, systems thinking to mature the UX practice
  • Experience organizing and adapting UX team practices within an agile scrum or XP environment
  • Knowledge of best practices for planning and executing human-centered design
  • Bachelor’s degree required

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.