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Sr. Cloud Solutions Software Engineer

Remote | Encinitas, California
Freelance | Job ID #72515 | $77 - $80 hourly | Posted 3 weeks ago

Onward Search's cutting edge FinTech client is seeking a Cloud Solutions Software Engineer with deep hands-on experience working with AWS Cloud Platform. 

About this role:


Scalable Cloud Solutions:

  • Design, architect, and deploy cloud-based solutions using AWS services like AWS Connect, EKS, EC2, ALBs, IAM Policies, Lambda, and KMS.
  • Create secure, reliable, scalable, and highly available business solutions, including call routing, IVR systems, live chat, and CRM integrations.

Deployment and Automation:

  • Establish a CI/CD solution for fully automated build and deployment of enterprise applications using tools like BuildKite, Terraform, and GIT.

Monitoring & Incident Response:

  • Manage day-to-day operational tasks, including setting up alerting, monitoring, and troubleshooting capabilities.
  • Respond to production bugs and incidents using tools like Datadog and AWS Cloudwatch.
  • Ensure high performance, resilience, and uptime of the cloud infrastructure and services.

Documentation and Training:

  • Create and maintain technical documentation.
  • Provide training to team members on infrastructure best practices and emerging technologies.

Security Implementation:

  • Conduct regular audits and assessments to ensure AWS Connect environment compliance with security and regulatory standards.
  • Implement and enforce security best practices, access controls, and compliance requirements for a secure cloud environment.

Cost Optimization:

  • Identify areas of inefficiency within AWS infrastructure.
  • Recommend and implement cost-saving measures.

Performance Optimization:

  • Analyze AWS services and applications' performance, identifying and addressing bottlenecks.
  • Optimize system performance to maximize CPU and Memory usage.

Team Engagement:

  • Collaborate with cross-functional teams, including business stakeholders, developers, IT operations, Privacy, and Security.
  • Gather requirements, provide technical expertise, and implement solutions aligning with business objectives and non-functional requirements.


To excel in this role, you should possess the following qualifications and skills:

  • 7 years of hands-on experience with AWS Cloud platform.
  • Minimum of 3 years as an AWS solutions architect, AWS Connect engineer, or similar, with a focus on cloud contact center solutions.
  • Strong knowledge of AWS Connect architecture, functionalities, and integration capabilities.
  • Experience designing and implementing complex call routing strategies, customer chat experiences, IVR systems, and CRM integrations using AWS Connect.
  • Proficiency in AWS services such as Lambda, DynamoDB, Kinesis, S3, and IAM.
  • Familiarity with programming languages like GoLang for developing AWS Connect APIs and integrations.
  • Solid understanding of networking concepts, security protocols, and performance optimization techniques for cloud-based contact center environments.
  • Exceptional problem-solving and troubleshooting skills.
  • Strong communication and collaboration skills for effective cross-functional teamwork.
  • AWS certifications (e.g., AWS Certified Solutions Architect - Associate or AWS Certified Advanced Networking - Specialty) are a plus.
  • Knowledge of Docker Containers and Kubernetes Clusters.
  • Proven track record of delivering 12-factor applications for integration purposes.
  • Proficiency in DevOps tools and practices, including CI/CD pipelines, automation, and infrastructure as code (e.g., Terraform).
  • Knowledge of logging and monitoring tools (e.g., DataDog).
  • Experience in designing and implementing integrated solutions using Amazon Connect, WFM, and QMS is a plus.

If you possess these qualifications and are passionate about shaping innovative cloud solutions, we invite you to join our team and make a significant impact on our organization's success.

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.

Pay: $77 - $80 hourly



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