Sr. Cloud Solutions Software Engineer

Onward Search's cutting edge FinTech client is seeking a Cloud Solutions Software Engineer with deep hands-on experience working with AWS Cloud Platform. 

About this role:

Duties 

Scalable Cloud Solutions:

• Design, architect, and deploy cloud-based solutions using AWS services like AWS Connect, EKS, EC2, ALBs, IAM Policies, Lambda, and KMS.
• Create secure, reliable, scalable, and highly available business solutions, including call routing, IVR systems, live chat, and CRM integrations.

Deployment and Automation:

• Establish a CI/CD solution for fully automated build and deployment of enterprise applications using tools like BuildKite, Terraform, and GIT.

Monitoring & Incident Response:

• Manage day-to-day operational tasks, including setting up alerting, monitoring, and troubleshooting capabilities.
• Respond to production bugs and incidents using tools like Datadog and AWS Cloudwatch.
• Ensure high performance, resilience, and uptime of the cloud infrastructure and services.

Documentation and Training:

• Create and maintain technical documentation.
• Provide training to team members on infrastructure best practices and emerging technologies.

Security Implementation:

• Conduct regular audits and assessments to ensure AWS Connect environment compliance with security and regulatory standards.
• Implement and enforce security best practices, access controls, and compliance requirements for a secure cloud environment.

Cost Optimization:

• Identify areas of inefficiency within AWS infrastructure.
• Recommend and implement cost-saving measures.

Performance Optimization:

• Analyze AWS services and applications' performance, identifying and addressing bottlenecks.
• Optimize system performance to maximize CPU and Memory usage.

Team Engagement:

• Collaborate with cross-functional teams, including business stakeholders, developers, IT operations, Privacy, and Security.
• Gather requirements, provide technical expertise, and implement solutions aligning with business objectives and non-functional requirements.

Skills:

To excel in this role, you should possess the following qualifications and skills:

• 7 years of hands-on experience with AWS Cloud platform.
• Minimum of 3 years as an AWS solutions architect, AWS Connect engineer, or similar, with a focus on cloud contact center solutions.
• Strong knowledge of AWS Connect architecture, functionalities, and integration capabilities.
• Experience designing and implementing complex call routing strategies, customer chat experiences, IVR systems, and CRM integrations using AWS Connect.
• Proficiency in AWS services such as Lambda, DynamoDB, Kinesis, S3, and IAM.
• Familiarity with programming languages like GoLang for developing AWS Connect APIs and integrations.
• Solid understanding of networking concepts, security protocols, and performance optimization techniques for cloud-based contact center environments.
• Exceptional problem-solving and troubleshooting skills.
• Strong communication and collaboration skills for effective cross-functional teamwork.
• AWS certifications (e.g., AWS Certified Solutions Architect - Associate or AWS Certified Advanced Networking - Specialty) are a plus.
• Knowledge of Docker Containers and Kubernetes Clusters.
• Proven track record of delivering 12-factor applications for integration purposes.
• Proficiency in DevOps tools and practices, including CI/CD pipelines, automation, and infrastructure as code (e.g., Terraform).
• Knowledge of logging and monitoring tools (e.g., DataDog).
• Experience in designing and implementing integrated solutions using Amazon Connect, WFM, and QMS is a plus.

If you possess these qualifications and are passionate about shaping innovative cloud solutions, we invite you to join our team and make a significant impact on our organization's success.