Tech Communications Coordinator

Santa Monica, CA | Freelance | Job ID #57916 |
Posted Last Month
 
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Our client, a Social Media Company, is seeking an IT Communications Associate to join their team for an assignment.

Responsibilities:

  • Collaborate with IT teams to create training materials and raise company awareness about internal IT tools/services.
  • Manage the day-to-day external communications for the IT Department and maintain IT’s communications calendar
  • Work closely with IT teams and Internal Comms team to support and contribute to Intranet site by creating, posting and proofing IT content
  • Assist in planning, writing and executing rollout of internal communications
  • Aid in the design of instructional documentation and slide decks
  • Update the copy on technical wiki entries for IT tools and services
  • Create best practices, trainings, and instructional strategies (How to Guides, training videos, etc.) to help educate employees on IT tools
  • Leverage internal communication tools to improve company engagement with IT documentation
  • Brainstorm narrative concepts for instructional multimedia materials about internal IT tools
  • Take direction on design and writing projects and complete them autonomously
  • Spell check, grammar check, and edit final drafts of instructional IT guides and wikis
  • Continually seek opportunities to increase customer satisfaction with IT communications, services, and documentation.

Musts:

  • Strong writing skills - copywriting, instructional and/or technical writing skills are required
  • Someone with existing technical writing samples that can be reviewed
  • Confident with all components of Google Docs suite (Docs, Sheets, Slides, Forms)
  • Experience with Jira, or a similar project management software is a huge plus.
  • Great interpersonal skills, including relationship-building and cross-functional collaboration
  • Someone with a strong interest in IT technology and AV equipment
  • Ability to quickly learn to operate new products and features
  • Excellent effective verbal and written communication skills
  • Someone with existing technical writing samples that can be reviewed
  • Extremely organized and who works well under tight deadlines
  • An IT background is a huge plus - this role requires technical troubleshooting without existing documentation

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.