Technical Services Manager

International Brand company based in Charlotte NC is seeking a Technical Services Manager to join them for a contract-to-perm opportunity.

Responsibilities:

• Manage, assist, guide, and train team members
• Log, route, and track calls from users
• Identify, investigate, resolve, and follow-up on problems brought to the Help Desk by users of personal computers, servers, network, phone, and other IT equipment
• Resolve technical problems for a wide variety of applications and systems supported within the company
• Communicate with end users to help understand and resolve their problems
• Follow established procedures to solve end user problems
• Identify trending issues to escalate to Problem Management
• Escalate complex issues to Tier 2 support

Experience you have:

• Previous experience in a lead technical role
• Ambition to grow and develop skills needed to manage a Global Help Desk
• ITIL framework

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search is a drug-free workplace.

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