User Experience Strategist

Columbus, Ohio | Permanent | Job ID #60577 |
Posted Earlier this month

Onward Search is hiring a User Experience Strategist on a direct-hire basis for a national client with offices in Columbus, Ohio

Note: This position provides full relocation.

Job Description:

  • Consults and collaborates with stakeholders, product managers, technologists, UX peers, and others across the company to provide strategic, creative, and technical direction
  • Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users
  • Problem solves, thinks big, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution
  • Designs and recommends innovative solutions that balance customer needs with business viability and technical feasibility
  • Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability, and human desirability
  • Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots
  • Mentors and guides the team in their craft and profession to continually uplift the quality of our work
  • Oversee the User Experience Team deliverables and methodologies to ensure they align with and meet business and user goals
  • Plan, initiate, and lead research, client presentations, workshops, and discussions
  • Use critical thinking techniques to move thoughts and discussions from broad to specific
  • Communicate experience principles to all parts of the business and apply these principles to your rationale
  • Clearly understand the business space, audiences, and phases in the customer journey
  • Champion a customer experience approach, when appropriate, to better understand how digital experiences can support and enhance cross channel experiences
  • Help define specific product features by integrating inputs from a wide range of sources including qualitative and quantitative research
  • Discover insights across industries and categories that drive our clients to success
  • Influence the direction and quality of work via thought leadership and mentoring
  • Business strategy - collaboratively work with clients to identify and frame the business problem/challenge and connect business objectives to actionable customer insights
  • Insight- ability to read between the lines and distill disparate sources of information into crystal clear, inspiring story rich with insights
  • Facilitation- establish valued and trusted relationships across departments; facilitate a collaborative process, internally and externally, while keeping the customer experience at the heart of the process
  • May have the opportunity to manage a team based on organizational structure. May also have the opportunity to lead matrixed and virtual/project teams

Skills and Experiences:

  • Undergraduate degree in UX, human-computer interaction, psychology, graphic design, information science, communications, or related field preferred
  • Minimum of 8+ years' professionally practicing some aspect of human-centered design.
  • Excellent verbal and written communication skills
  • Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business
  • Ability to navigate multiple partner groups, tell compelling narratives, and influence others. Owns work with minimal oversight
  • Very independent and self-motivated
  • Can provide leadership for all aspects of the design process, as well as areas outside the field of expertise
  • Excellent communications skills (written and verbal)
  • Clear user experience design focus; proven familiarity with emerging technologies and the ability to integrate new technologies into user experience designs
  • Strong interpersonal skills; ability to work effectively independently and as part of a team
  • Proven project management skills; ability to perform well on multiple concurrent projects and meet timelines
  • Strong research, analytical, and troubleshooting skills

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.