User Experience (UX) Researcher

Philadelphia, Pennsylvania | Freelance | Job ID #47478 |
Posted Last Month
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Our client is looking for an enthusiastic User Experience (UX) Researcher to support our digital customer experience initiatives. This is a fantastic opportunity at a Fortune 50 company to shape the digital experiences that impact millions of their customers.

The UX Researcher will employ a variety of techniques including usability testing and customer interviews, field research in customers’ homes, remote testing, surveys, industry research reviews and more to gather data and develop insights critical to improving our customers’ experience with our products. You’ll work closely with experience design, product, business, and engineering teams to identify opportunities for research.


User Research Facilitation and Synthesis (90%)

  • Partner with stakeholders to design generative and evaluative studies to gain user insights, validate concepts, and uncover new product or business opportunities.
  • Recommend appropriate methodologies, draft research plans.
  • Perform activities such as heuristic reviews, industry research, data mining and competitive reviews.
  • Lead and/or participate in primary research studies with customers (remote, in the lab or in the field), including:
  • Discussion guide development, participant recruitment, and preparation of testing materials and prototypes by other teams.
  • Facilitate and observe studies in our in-house user research labs and in the field (e.g., in customer homes, in call centers, on truck rolls) to gain first-hand knowledge of user behaviors.
  • Analyze findings and synthesize findings with past relevant research, market research and other secondary sources to strengthen and reinforce the output of studies.
  • Translate research insights into actionable recommendations and direction.
  • Deliver data and insights from all activities and studies in presentations and readouts.
  • Support senior staff in the development of UX models and frameworks based on direct user evidence.
  • Encourage members of the design, business, and product teams to be involved as partners in studies to gain first-hand knowledge of user behaviors, mental models, and needs.

Research Practice Development (10%)

  • Contribute to a team toolkit of research methods, techniques, and publications that showcase subject matter expertise.
  • Support and establish reusable, templated systems, automation and process guides with other members of the research team.
  • Maintain the highest standards of product usability and quality, take a lead role in delivering best in class experiences to ensure that projects are delivered to expectations and on time.
  • Ensure a positive, collaborative cross-functional team atmosphere.


  • Degree in Psychology, Anthropology, Human-Computer Interaction, Interaction Design, Digital Media, Human Factors, Cognitive Science related discipline or equivalent experience. Masters degree a plus.
  • 1-3 years experience in planning, conducting, analyzing and reporting on user studies for discovery and evaluation; comfortable facilitating interviews.
  • Familiarity with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, formative and summative usability testing, focus groups, card sorting, survey development, secondary research analysis, competitive analysis, etc.)
  • Familiarity testing with prototypes (rough drafts and sketches, paper prototypes, working prototypes) and live builds.
  • Deep understanding of heuristics for user interfaces and experience conducting heuristic evaluations.
  • Analytical problem-solving skills, outstanding writing and presentation skills; comfortable presenting to a group.
  • Experience with MORAE, Adobe Creative Suite, Microsoft Office; experience with rendering and editing video a plus.
  • Ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity.
  • A desire to continually stay current with technology, trends, tools and industry standards in UX, usability and user research.
  • Experience in Information Architecture a plus.
  • Experience with remote testing a plus.
  • Experience in customer-facing digital media projects a plus.


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V