User Researcher III

Onward Search is hiring a User Researcher III for a global ecommerce client on a contract basis that runs through the EOY

Summary:
Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of Design Researchers guide cross-functional teams at our company to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.

As a User Experience Researcher on the Financial Services & Trust team, you will work collaboratively with our design, product, and engineering teams. The ideal candidate is a strategic thinker, great storyteller and loves working with peers and leaders to uncover insights that drive sophisticated solutions to tough problems. This Our team of experienced and curious researchers’ scope, plan, implement, and socialize user research across a spectrum of methodologies. They are strong influencers within and outside the Design organization, building credibility and visibility company-wide for the Design Research team.

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many UX researchers come from backgrounds with different experiences that might not seem “standard� and so you might feel that you don’t “check all the boxes� — but that’s okay. We value people who bring unique perspectives and add new knowledge to our team!

Responsibilities:

• Work diligently with your research peers to define a process to scope, plan, execute, and deliver powerful research outputs, while partnering with cross-functional colleagues to ensure user insight is acted upon.
• Design and deliver primary user research, aimed at illuminating user needs and defining great experiences throughout the customer journey. This role will be part of a rapid research pilot program.
• Synthesize research findings from data sources (primary research, market research, site analytics, secondary research, etc.) and clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.
• Foster strong relationships with Content, Design, Business, Product Management, Engineering, and Marketing to deliver impact on our global products.
• Collaborate with other research teams to enhance the E2E experience for our customers.

• 2+ years of practical experience in an industry setting (technology industry preferred) deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch.
• MA/MS or PhD in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors, or a related field, or alternatively, commensurate experience in industry and certificate programs.
• Ability to assess and work through sophisticated problems and ambiguous situations.
• An influencer and advocate for user research, with outstanding verbal and written communication and storytelling skills.
• Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process.
• Ability to work independently and manage one’s time.
• Global user research experience is desired.

What’s in our benefits packages:  

• Medical, Dental, and Vision Insurance 
• Life Insurance 
• 401k Program 
• Commuter Benefit 
• eLearning 
• Education Reimbursement 
• Ongoing Training & Development  
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.  

At Onward Search, our job is to find you dream jobs.  

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.  

More than recruiters, we are your advocates, advisors, and employers of record. We pay weekly, make sure your needs are met, and measure our success by yours. Join us. 

DE&I is not just our promise, it’s our passion. 

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.  

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