User Researcher

Philadelphia, Pennsylvania | Freelance | Job ID #45435 |
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Our client is looking for an enthusiastic User Experience (UX) Researcher to support our digital customer experience initiatives. This is a fantastic opportunity at a Fortune 50 company to shape the digital experiences that impact millions of their customers.

The UX Researcher will employ a variety of techniques including usability testing and customer interviews, field research in customers’ homes, remote testing, surveys, industry research reviews and more to gather data and develop insights critical to improving our customers’ experience with our products. You’ll work closely with experience design, product, business and engineering teams to identify opportunities for research.


  • Partner with stakeholders to design generative and evaluative studies to gain user insights, validate concepts, and uncover new product or business opportunities
  • Recommend appropriate methodologies, draft research plans
  • Perform activities such as heuristic reviews, industry research, data mining and competitive reviews
  • Lead and/or participate in primary research studies with customers (remote, in lab or in field), including
  • Discussion guide development, participant recruitment, and preparation of testing materials and prototypes by other teams
  • Facilitate and observe studies in our in-house user research labs and in the field (e.g. in customer homes, in call centers, on truck rolls) to gain first-hand knowledge of user behaviors.
  • Analyze findings and synthesize findings with past relevant research, market research and other secondary sources to strengthen and reinforce the output of studies
  • Translate research insights into actionable recommendations and direction
  • Deliver data and insights from all activities and studies in presentations and readouts
  • Encourage members of design, business, and product teams to be involved as partners in studies to gain first-hand knowledge of user behaviors, mental models and needs
  • Contribute to a team toolkit of research methods, techniques and publications that showcase subject matter expertise


  • Degree in Psychology, Anthropology, Human-Computer Interaction, Interaction Design, Digital Media, Human Factors, Cognitive Science related discipline or equivalent experience. Masters degree a plus
  • 1-3 years experience planning, conducting, analyzing and reporting on user studies for discovery and evaluation; comfortable facilitating interviews
  • Deep understanding of heuristics for user interfaces and experience conducting heuristic evaluations
  • Experience with MORAE, Adobe Creative Suite, Microsoft Office; experience with rendering and editing video a plus
  • Ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity
  • Desire to continually stay current with technology, trends, tools and industry standards in UX, usability and user research
  • Experience in Information Architecture a plus

Thanks for checking out this role, if you are interested in the position, apply now!



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V