UX Content Creator

Chicago, IL | Freelance | Job ID #46356 |
Posted Last Month
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Our client, a Fortune 500 organization with offices in Chicago is seeking a UX Writer to help a build out of a new beta app.

As a UX Writer, you will help plan, write and organize content across a wide range of digital experiences – from software applications, mobile applications, microsites, web and other digital experiences. You will report to the Associate Creative Director/Lead UX Writer, and will work closely with Visual Designers, Product Designers, Researchers, Strategists and User Experience Architects to ensure all content is brand appropriate, aligned and approved by the necessary stakeholders.

Role and Responsibilities:

  • Conduct a content audit of current flow/screens
  • Write and edit existing experience/user flows to ensure a quality user experience
  • Create FAQ content, review with stakeholders and revise accordingly
  • Conduct a heuristic review of content for tone, voice, tense, consistency and CTAs
  • Create content tone and voice guidelines
  • Write in a thoughtful and empathetic manner, while moving users to action
  • Flex a range of writing skills, from user experience microcopy to technical content
  • Write UX copy that’s appropriate for user needs, from UX copy within flows to customer-facing copy
  • Ensure the right words and content appear at the right time in the user experience, accounting for demographics, personas, and other factors
  • Ensure brand voice and tone guidelines are applied and consistent across all touch points
  • Partner with Product Designers, Research, Business and Technology team members on content goals for projects
  • Create and update content management spreadsheets as needed
  • Handle and enjoy projects from large initiatives to simple requests
  • Manage your time under a variety of conditions

Experience needed:

  • Proven work as a UX Writer or UX Content Strategist with emphasis on writing
  • Attention to detail
  • Good organizational skills and time-management skills
  • Bachelor’s degree
  • Smart, solid portfolio with samples that show how you think, organize content and write
  • 3-5 years as a digital or UX Writer or similar writing background
  • Strong digital or user experience background
  • Direct-to-consumer digital knowledge a plus
  • Experience with content management tools and deliverables
  • Excellent communication, organizational, and time management skills
  • Writing for software
  • UX or Human Factors training
  • Basic understanding of HTML/CSS


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V