UX Designer

McLean, Virginia | Freelance | Job ID #56781 |
Posted Last Month
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Our client, a global real estate company, is seeking a UX Designer for a 9 month contract position. Exciting opportunity to be part of something new as they are launching 2 customers experience teams to better understand their customers and implement Solutions that will measurably impact the customer experience.



  • Participate in resident and on-site team member research to understand needs, touchpoints, and frustrations

  • Develop, iterate on, and share personas and service/journey maps for the team

  • Synthesize qualitative insights from customer research into themes

  • Develop and curate external inspirations and push the team to create an industry-leading experience

  • Create design prototypes for potential solutions and test prototypes with residents and team members

  • Gather qualitative feedback from residents and team members during the piloting and scaling phases

  • Share insights and trends with team and other business leaders

  • Contribute to building design expertise, tools, and processes in-house

  • Understands the needs and frustrations of prospects, residents, and on-site team members to improve the customer experience by following a human-centered design approach

  • Engages with teams across the organization to implement new solutions and share the progress and learnings from the journey team

  • Participates in team trainings to learn human-centered design approaches and leads workshops with team members from across the organization

  • Identifies improvements to the resident experience across team member training and enablement, digital tools, and SOPs. Works with cross-functional partners to implement the changes and test at pilot sites

  • Develops pilot solutions and tests them at a set of assets to prove impact before scaling

Skills and Experience:

  • Academic and/or professional background in design thinking / UX field (e.g., Human Centered Design, Information Architecture, User Experience)

  • Possess a strong UI/UX portfolio including design and research deliverables

  • Experience conducting initial customer research, ideation, prioritization / scoping, and usability testing on cross-functional teams

  • Able to rapidly create prototypes, wireframes, and some visual designs

Apply now!

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.