UX Researcher

San Jose, CA | Freelance | Job ID #44604 |
Posted Last Month

Onward Search has an incredible opportunity for a UX Researcher to join a talented Design Research and Strategy team for a leading eCommerce company. You will help assist a team that enables non-researchers to conduct their own qualitative research.

Apply now and make an impact on the hundreds of millions of customers!


  • Review study plans from program users (designers and content strategists) and offer mentoring to help focus the study for maximum insights
  • Lead trainings on various qualitative research topics
  • Arrange all logistics for group trainings and supporting events
  • Develop and maintain help documents to assist program users
  • Help program users with analysis and synthesis of data plus guidance on final deliverables for sharing insights
  • Manage all aspects of office hours: increase frequency to 5x week; host office hours; organize sign-up schedule; answer any questions about office hours; schedule other researchers into office hours to ensure variety of input
  • Responsible for on-demand launching of studies that have already been reviewed in office hours
  • Summarize and distribute helpful resources for designers as the program expands
  • Conduct research skills training
  • Collect feedback to improve the program at the direction of the program core team
  • Manage the program Slack channel and answer questions via that channel
  • Consolidate and communicate feedback


  • 5+ years of UX Research experience (should have five years’ experience with research so that skilled guidance can be offered to designers)
  • Bachelor’s degree or Master’s Degree in Design, Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field.
  • Formal training (course work) in a variety of user experience research methods (such as lab and field research and survey design).
  • Knowledge of a variety of user research methods for evaluating designs and concepts at all stages of development
  • Training in capabilities and limitations of research methods. Practical experience with qualitative research methods that span the product development life cycle from conceptualization to launch
  • Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form
  • Knowledge of user-centered design principles
  • Innovating and demonstrating an ability to think critically and creatively, beyond what is asked for
  • Being highly organized and able to act independently
  • Strong oral and written communication skills
  • Strong presentation delivery skills
  • Experience working in the desktop and mobile (native + web) spaces
  • Experience with teaching research skills preferred


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V