UX Researcher

San Jose, CA | Freelance | Job ID #44728 |
Posted Last Month
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Onward Search is looking for a User Experience Researcher for a large e-Commerce company. As a User Experience Researcher, you will work collaboratively with our design, product and engineering teams. You will design and execute primary research to understand our customers’ needs and pain points.

Day to Day:

  • Conduct multi-screen research to inform the definition and development of eBay Marketplace's products
  • Research spans from generative research to design, launch and measurement of product performance
  • Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches
  • Provide insight and vision to the team based on understanding user needs and behaviors
  • Lead stakeholders in translation of research findings into actionable results, activating design thinking and concept making through facilitation
  • Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact on our global products
  • Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results

Skill set:

  • Knowledge of research methods and tools for conducting research across devices and markets
  • Knowledge of user-centered design principles, UX standards and fundamental user behaviors
  • Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc.
  • Experience with remote usability tools
  • Deep understanding of the nuances of different methods and how best to combine them to meet research objectives
  • Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form
  • Must be innovative and demonstrate an ability to “think out of the box?
  • Must be proactive, striving to deliver beyond what is asked for

Must Haves:

  • 3+ years’ experience in user research
  • Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental
  • Psychology, Cognitive Science, Information Architecture or related field
  • Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis)
  • Must be organized, able to act independently and able to switch rapidly between different projects in a fast-paced and exciting environment
  • Strong oral and written communication skills a must
  • Strong grasp of English language in order to communicate customer insights effectively
  • Commerce experience a plus


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V