UX Researcher

Atlanta, Georgia | Freelance | Job ID #46058 |
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Onward Search is looking for a UX Researcher to join our prominent corporate client in Atlanta for a long-term onsite contract opportunity.  Looking to start someone in the next 1-2 weeks.


Tthe UX Researcher will plan, coordinate and conduct user research including, but not limited to, observation lab studies, ethnographic research, iterative usability tests, phone interviews, as well as co-design, ideation and other types of workshops with groups of customers, designers and/or business stakeholders. The UX Researcher is responsible for identifying and communicating user needs, behaviors, frustrations, confusions and insights as well as act as the user advocate within the organization. The users include external customers as well as internal stakeholders.  This position will be focused heavily on ethnographic field research and domestic travel of up to 25% will be required.


  • Plan, coordinate and facilitate user research studies leveraging various methodologies including, but not limited to, observation lab studies, ethnographic research, iterative usability tests, phone interviews, and co-design, ideation and other types of workshops
  • Compile study data and conduct analysis to develop personas, behavioral patterns, user stories, actionable findings and other relevant insights to communicate the user perspective
  • Prepare and present insights and user stories to infuse empathy, engagement and passion for the human experience in design and business decision making
  • Collaborate and communicate with team members and stakeholders throughout the process


  • Bachelor’s or Advanced Degree in psychology, human computer interaction, human factors or a related field. Master's or PhD preferred.
  • 1+ years of experience in conducting observational research studies
  • Prior experience serving as the sole or lead researcher on UX projects is strongly preferred.
  • Knowledge of methods for gathering and analyzing UX research data
  • Knowledge of relevant software such as Microsoft Excel, PowerPoint, and specialized industry tools.
  • Willingness to travel up to 25%
  • Deep experience in ethnographic research studies
  • Detail oriented and strong organizational skills
  • Ability to multi-task and meet multiple deadlines
  • Strong oral and written communication skills
  • Experience in telecommunications, wireless provider, cable, or multi-service provider field preferred

Please apply today to speak to a recruiter!



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V