UX Researcher

Chicago, Illinois | Freelance | Job ID #48448 |
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Onward Search's client, a global marketing firm, is seeking UX Researchers to join their team thru mid-January. In this role, you will be working on in-lab user testing and contextual and ethnographic work in the field.


  • Oversight of research material preparation and implementation of best practices.
  • Provide oversight and guidance to moderators and note takers. Execute these activities independently when appropriate while simultaneously managing a project.
  • Identify final client deliverables that will address research objectives, and independently develop or oversee the development of those final deliverables, including research reports, executive summaries, and design recommendations.
  • Effectively and efficiently review deliverables and provide constructive, actionable feedback. Communicate these deliverables to clients effectively.
  • Recommend redesign of application if needed. Leads finding workshops. Defines ways to integrate research and design on specific projects.
  • Ensure quality of service delivery for all direct reports where applicable, as well as for all projects supervised. Actively collect feedback on direct report performance where appropriate, and implement improvement plans on an individual level.
  • Maintain a solid understanding and fluency with UX products. Support VPs and KAMs to recommend approaches and create proposals and budgets with supervision. Identify an area of focus to improve the UX business.
    • This focus may be developing or refining methods or tools used by the business, expanding or refining internal training or onboarding, general process refinement, or other areas with manager approval.
    • Optionally, demonstrate independent proficiency in business development skills and lead sales calls, scoping, bidding, and proposal efforts with minimal oversight.


  • Solid consulting skills are required, strong client management skills are also critical for success.
  • Mastery of core UX skills (teaching and mentoring) to educate the team.
  • Must have an exceptional understanding of the larger picture of UX engagements, and experience in managing multiple projects with proper delegation of activities is a business imperative.
  • Ability to network at all levels with self-confidence. Capable of winning business and building meaningful client relationships.
  • Strong commercial management skills with demonstrated success in client management.
  • Competent skills in the moderator's guide development, analysis, and recommendations for reporting.
  • Ability to orchestrate a variety of projects types and to utilize different UX techniques.
  • Project management skills for logistics and planning and team activity execution.
  • Communication skills to explain design justification and flexibility to adapt to client needs.
  • 3-7 years' experience in related field (i.e., user experience research or design).
  • Bachelor's degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master's degree or higher preferred).

Does this sound like you? Apply today! 


Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.