UX Researcher

Pasadena, California | Freelance | Job ID #49351 |
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The User Research family is responsible for assessing end-user needs concerning our client's digital presence. Members of the User Research team must understand both the business and the technical aspects of the Web. They need to understand business stakeholders perspectives and the end user's needs. This team evangelizes the user perspective in the design and development activities for our clients entire Digital Presence. Through a combination of influence and standards, they guide the online user experience that will produce optimal results.

The User Researcher team member performs user research in one-on-one sessions, or with groups, as appropriate, either in-person or remotely and/or asynchronously. They use the information gathered during this research to inform online interactions. The ability to collect, analyze, and interpret user research is a critical component of this job family, as is the ability to translate user and stakeholder needs into an active user interface.


  • Conducts user interviews and research, from goals/needs assessment all the way to summative evaluations.
  • Using qualitative and connecting quantitative data to inform results to guide and make impactful user-centered experience decisions.
  • Suggests and pilots internal work process efficiencies that the team can align to.
  • Works to build a collaborative, end-to-end engagement process both internally and externally with teams so that user research is a trusted partner early-on and through-out the product development cycle in reflecting consumer and business values.
  • Advocates for meaningful use even when it might not be popular.
  • Utilizes/Draws from personas to carry out research and heuristic analysis.
  • Writes, moderates and reports on usability studies using established testing methodologies and configurations.
  • Creates test plans for straight-forward and complex projects.
  • Works with stakeholders to create moderators guides for testing.
  • Works independently and/or with Stakeholders to create participant recruiting screeners.
  • Conducts qualitative and quantitative analysis of testing results using standard methodologies.
  • Develops recommendations based on test results. Reports on test results.
  • Conducts and coordinates Usability tests using standard and best practice testing methodologies and configurations.
  • Coordinates testing logistics including recruiting, incentives, parking validation, locations (room scheduling, may be multiple locations, or outside vendor). Sets up and tears down usability lab and observation room(s) including configuring the software and computer hardware (camera, laptop, networking, cables, etc.). Recruits participants. Manages overall experience of participants- escorting them to and from the testing room and handling incentives.
  • Provides support for creating test stimuli - producing cards for card sorts, basic HTML click paths, or paper prototypes. Arranges testing materials - ensuring that there is an appropriate number of collated copies of moderator's guides and participant demographics for the test and observation rooms.
  • Adheres to our compliance practices for user and data protection.
  • Strong ability to be self-organized and proactive in suggesting and bringing about positive change.


  • Minimum three (3) years of digital expertise moderating usability tests with a large team and/or stakeholder engagement.
  • Bachelor's degree in a related field.
  • Master's degree in related field preferred.

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.