Onward Search is looking for a UX Researcher to join our prominent corporate client here in Atlanta for a 6+ month onsite contract opportunity! The client is looking to start someone in the next 2-3 weeks.
Please note: You should be senior and experienced enough to come in and independently run a usability (or similar basic methodology) study end-to-end.
As a member of the UX Research team, you will plan, coordinate and conduct user research including, but not limited to, observation lab studies, ethnographic research, iterative usability tests, phone interviews, as well as co-design, ideation and other types of workshops with groups of customers, designers and/or business stakeholders.
You will be responsible for identifying and communicating user needs, behaviors, frustrations, confusions and insights as well as act as the user advocate within the organization. The users include external customers as well as internal stakeholders.
About the Team:
The UX Research team is part of the User Experience team which leverages user centered design and the Design Thinking process to inform design decisions and address business problems for customer facing and internal products, tools and services. This team does a significant amount of ethnographic field research and domestic travel of up to 25% may be required.
Scope and Scale:
This would be a 40hr/wk onsite W2 contract role expected to last 6 months initially. Extension is likely.
All work would need to be completed onsite.
Domestic travel of up to 25% is likely.
Plan, coordinate and facilitate user research studies leveraging various methodologies including, but not limited to, observation lab studies, ethnographic research, iterative usability tests, phone interviews, and co-design, ideation and other types of workshops
Compile study data and conduct analysis to develop personas, behavioral patterns, user stories, actionable findings and other relevant insights to communicate the user perspective
Prepare and present insights and user stories to infuse empathy, engagement and passion for the human experience in design and business decision making
Collaborate and communicate with team members and stakeholders throughout the process
Bachelor’s or Advanced Degree in psychology, human computer interaction, human factors or a related field. Master's or PhD preferred.
3+ years of experience in conducting primary and secondary qualitative and quantitative research including observational studies, focus groups, and similar sessions.
Prior experience serving as the sole or lead researcher on UX projects is strongly preferred.
An ability to independently run a usability (or similar basic methodology) study end-to-end
Knowledge of methods for gathering and analyzing UX research data
Knowledge of relevant software such as Microsoft Excel, PowerPoint, and specialized industry tools.
Willingness to travel up to 25%
Deep experience in ethnographic research studies
Detail oriented and strong organizational skills
Ability to multi-task and meet multiple deadlines
Strong oral and written communication skills
Experience in telecommunications, wireless provider, cable, or multi-service provider field preferred
Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.