Onward Search is hiring experienced UX Researchers in Columbus OH with an excellent full relocation package with a competitive salary.
The role requires expertise in user experience research methodologies and best practices and will be responsible for determining the “desirability” of opportunities by engaging, observing, and interviewing users (consumers to businesses to employees).
You will lead the team through the design research process, identifying key user insights and helping the team turn those deep insights into “things” that could be created to meet those needs. You will plan the research, execute the research, and lead the debrief of the research. You will partner with designers to take their low to high fidelity concepts and get “real” feedback from users to better understand user needs.
Core Duties and Responsibilities:
· Leads the research and rapid prototyping of ideas and solutions directly with consumers and customers.
· Helps lead the user-driven innovation process (aka “design thinking”), with cross-functional team members.
· Core member of the pod, where collaboration with product managers, designers, researchers, technologists, and business leads to the best outcome.
· Clearly define the right problems to solve (“the what”) and ensure we have the right end to end solutions to solve them (“the how”).
Knowledge: Schooled in “design thinking” or the user-centered design process, especially gaining empathy for users and testing prototypes, and having applied it extensively throughout career and hobbies and working knowledge of user experience design principles and best practices, agile software development process, and prototyping/design.
Skills/Competencies: Deep expertise and practice of the fundamentals in some research methodologies, especially ethnography, contextual inquiries, and rapid prototyping of concepts…and, be able to identify the right method given the learning objective. Experience using storyboards, wireframes, rough screenshots or other visual aids for concepting research. Proven moderation skills in observation and interview.
Able to analyze and synthesize qualitative information and present the results to stakeholders. Relevant research experience with consumer applications in one of the following areas: insurance, financial services, and consumer technology. Exemplary ability to build positive, collaborative relationships across teams/groups/functions. Ability to switch easily between different projects, and flexibility to handle a rapidly changing environment while delivering quality results.
Ability to understand that failure is part of the process, with the ability to prove that we’ve failed, learned and moved on. A process mindset, with the ability to lead teams through the design research process to deliver on-time and on quality. Excellent verbal and written communication skills. Strong project management skills, with ability to prioritize and manage multiple, parallel projects to deadline in a fast-paced environment.
Does this sound like you? Apply today!
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