Voice Interaction User Experience Architect

Charlotte, North Carolina | Freelance | Job ID #48799 |
Posted Earlier this month
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Onward Search's client, a Fortune 500 organization with offices across the United States, is seeking a UX Architect with experience building user-centric conversation experiences (voice or chat) in an agile environment. The ideal candidate will be extremely passionate and knowledgeable about conversation design, interaction design and information architecture as disciplines.


  • Partner directly w/ other UX team members currently working on experiences in the conversation design space.
  • Work closely with product management to assess & prioritize strategic opportunities in an agile development environment.
  • Ability to design & envision future experiences iteratively in a dynamic environment by being mindful of how the experience needs to evolve.
  • Use design thinking methods to iterate through concepts that can be tested and validated with users.
  • Leverage data & user feedback to drive and influence design decisions.
  • Create customer journeys, storyboards, and prototypes that communicate interaction and design ideas.
  • Develop detailed design specifications for transactional and informational virtual assistant and chat experiences.
  • Considerate of and focused on conceiving and delivering fantastic end-to-end, multi-modal experiences, with an appreciation of flow, context, micro-interactions, performance, and tone.
  • Contribute to and evangelize conversation design best practices and guidelines to ensure a consistent experience across the brand.
  • Be open to feedback and engage in active listening.
  • Work collaboratively with other UXD practitioners (UX Architects, Visual Designers, Front-End Engineers, Content Strategist), technologists, and management on interaction design principles and best practices.
  • Motivated to continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, joining professional groups and mentoring others in UX design methodologies.


  • 3+ years as a UX designer, UX writer, content strategist or conversation designer in highly collaborative environments.
  • Bachelor’s degree or higher in: Human-Computer Interaction (HCI), Linguistics, English, Information Sciences, Psychology, and/or Human Factors.
  • Experience in building user-centric conversation experiences (voice or chat) in an agile environment.
  • Extremely passionate and knowledgeable about conversation design, interaction design and information architecture as disciplines.
  • Excellent communication, organization and time management skills.
  • Proficient in MS Visio, OmniGraffle.
  • Understands the constraints of technology platforms: Natural Language Processing, Native Mobile, Responsive Web, and the Internet of Things (IoT).
  • Ability to communicate and present concepts both verbally and visually.
  • Must be able to share work that conveys depth and breadth of previous design work.

Does this sound like you? Apply today! 



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V