Zendesk Systems Administrator

Our client, a tech company, is seeking a Zendesk Systems Administrator to join the Productivity Apps team

Responsibilities:

• Play a critical role in helping to manage and shape our Zendesk environment
• Maintain an expert-level understanding of all Zendesk enhancements and releases to be the “resident expert” on advanced team features for Zendesk Support, Guide, Gather, Chat, and Explore
• Manage and administer the daily operations of cloud-based internal infrastructure in Zendesk and all connected systems
• Design the use of Zendesk to optimize the effectiveness of Operations teams that must operate in a global environment
• Manage a queue of operational requests, prioritizing against evolving business priorities
• Troubleshoot and resolve any software performance issues

Musts:

• 5+ years of system or application administration and 2+ years of Zendesk administration experience
• BS in Computer Science, or related technical field
• Experience working with tags, rules and Triggers in Zendesk
• Zendesk Support Administrator Certification
• Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges
• Ability to prioritize tasks and work independently
• Process driven individual with a proven track record of identifying gaps and implementing new processes
• Great judgement and ability to problem-solve both with peers and independently
• Flexible work-hours: full-time, weekends, and late nights as needed
• Musts exhibit a high level of professionalism in providing superb customer service and exercise sound judgment to provide timely resolution to difficult technical problems
• Must maintain excellent relationships with global customers, business partners and IT team members

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search is a drug-free workplace.

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